- Paintball Apparel
- Accessories
- Arm Bands
- Arm Warmers
- Back Packs
- Bandana & Head Bands
- Denim Headbands
- Banners
- Barrel Covers
- Paintball Barrel Swabs
- Barrel Sleeves/Bands
- Beanies
- Embroidered Badges
- Chenille Patches
- Blank Patches
- PVC Patches
- Night Glow Patches
- Sublimated Patches
- Sublimated Key Chains
- PVC Key Chains
- Goggle Bags
- Headwraps
- Shemagh
- Pods
- Pod Bags
- Duffle Bags
- Tactical Vests
- Wallets
- Paintball Gloves
- Casual Wears
Refund Policy
Refund Policy- Your Satisfaction is Our Priority
At Custom Paintball, we created a simple, transparent refund policy to ensure your experience with us is smooth and stress-free. We’re committed to delivering the highest quality products and exceptional customer service. We understand that sometimes things don’t go as planned. Whether you need to return, exchange, or report a damaged item, we’re here to help every step of the way.
Let’s break down everything you need to know about our return and exchange process, refund options, and how we handle damaged or defective items.
Eligibility for Returns & Exchanges
To qualify for a return or exchange, please ensure the following:
- Unused Condition: The item must be in its original packaging, unused, and in the same condition as when you received it.
- Timeframe: Returns and exchanges must be initiated within 30 days from the date of delivery.
- Customized Items: Personalized or customized products are not eligible for returns or exchanges unless they arrived damaged or defective.
We want to make sure you’re completely satisfied, so always double-check your order before initiating a return.
How to Initiate a Return
Returning an item is quick and straightforward. Here’s how:
- Contact Us: Reach out to our friendly customer support team at info@custompaintball.co. Include your order number, a brief description of the issue, and any relevant photos if applicable (e.g., for damaged items).
- Guidance: Our team will guide you through the process, including providing a prepaid return shipping label if necessary.
- Pack Securely: Ensure the item is securely packaged to prevent damage during transit.
Once we receive your return, we’ll inspect it and confirm its eligibility for a refund or exchange.
Refund Options: Get What Works Best for You
After verifying your return, we’ll process your refund promptly. You have two convenient options:
- Original Payment Method: We’ll issue a refund to the payment method used during checkout.
- Provide Store Credit: Use your refund as store credit for future purchases—perfect for grabbing something new!
Please note: Original shipping charges are non-refundable.
Exchange Process: Find the Perfect Fit
Need a different size, color, or model? No problem! Here’s how to exchange your item:
- Contact Support: Email us at info@custompaintball.co with your order details and the replacement item you’d like.
- Return Shipping: We’ll provide a prepaid return label (if applicable) and guide you through sending back the original item.
- Replacement Shipment: Once we verify the returned item’s eligibility, we’ll ship the replacement directly to you.
Our goal is to get you the right product as quickly as possible so you can get back to playing!
Damaged or Defective Items: We’ve Got You Covered
If you receive a damaged or defective item, we’re here to make it right. Follow these steps:
- Notify Us Immediately: Contact our customer support team at info@custompaintball.co and describe the issue.
- Provide Evidence: We may request photos or additional details to assess the situation.
- Resolution: Based on your preference, we’ll either send a replacement item or issue a full refund.
We take pride in the quality of our products, but mistakes happen. Rest assured, we’ll resolve any issues swiftly and fairly.
Non-Returnable Items
Certain items are not eligible for returns or exchanges unless they arrived damaged or defective:
- Customized/Personalized Items: Jerseys, gear, or accessories with custom designs.
- Consumable Products: Opened paintballs or other consumables.
- Used Items: Any product that has been used or is no longer in its original condition.
These exclusions help maintain fairness and uphold the integrity of our products.
Why Choose Custom Paintball?
- Hassle-Free Returns: A simple, transparent process designed with you in mind.
- Quick Resolution: Fast refunds, exchanges, and replacements to keep you satisfied.
- Customer-Centric Approach: Our dedicated support team is always ready to assist.
Your trust means everything to us, and we’re committed to ensuring your experience with Custom Paintball is nothing short of excellent.
Have Questions? Let Us Help!
If you have any questions about our refund policy, returns, or exchanges, don’t hesitate to reach out. Our customer support team is available at info@custompaintball.co and is ready to assist you.
