At Custom Paintball, we strive to provide you with the highest quality products and exceptional customer service. We understand that sometimes returns or exchanges may be necessary, and we are committed to making the process as smooth and hassle-free as possible. This Refund Policy outlines the terms and conditions for returning or exchanging items purchased from our online store.

  1. Returns and Exchanges Eligibility:

    • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
    • Returns and exchanges must be initiated within 30 days from the date of delivery.
    • Customized or personalized items are not eligible for returns or exchanges, unless they arrived damaged or defective.

  2. Return Process:

    • To initiate a return, please contact our customer support team at info@custompaintball.co . Provide them with your order number, a brief description of the issue, and any relevant photos if applicable.
    • Our customer support team will guide you through the return process, including providing you with a return shipping label, if necessary.
    • Please ensure that the item is securely packaged to prevent any damage during transit.

  3. Refund Options:

    • Once we receive the returned item and verify its eligibility, we will process your refund.
    • You will have the option to choose between a refund in the original form of payment or store credit for future purchases.
    • Please note that original shipping charges are non-refundable.

  4. Exchange Process:

    • If you wish to exchange an item for a different size, color, or model, please contact our customer support team.
    • Our team will guide you through the exchange process, including providing you with a return shipping label, if necessary.
    • Once we receive the item you wish to exchange and verify its eligibility, we will process the exchange and ship the replacement item to you.

  5. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
    • We may request photos or additional information to assess the issue.
    • We will arrange for the return of the damaged or defective item and provide a replacement or issue a refund, based on your preference.

  6. Non-Returnable Items:

    • The following items are not eligible for returns or exchanges unless they arrived damaged or defective: customized or personalized items, opened consumable items (e.g., paintballs), and items that have been used or are not in their original condition.

Please note that this Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We are here to help you.